SLA attainment
Record the evidence, baseline, target and responsible verifier.
Bangladesh / Industry evidence
IT-enabled Services & BPO
Assess IT-enabled Services & BPO opportunities in Bangladesh through software delivery teams, finance and back-office outsourcing, customer support operations.
Evidence reviewed 1 November 2026.
What supports an investment assessment?
BIDA Heatmap: Immediate target
Promotion category from the January 2025 framework. It is not a market-demand measurement, approval, incentive entitlement or investment-return rating.
Read the official classificationNo named foreign-owned operating company has been established for this specific activity in this review. The policy or project references support a research direction; they do not prove an existing foreign-investor base.
Mingdao analysis
Who would buy, and how would you serve them?
Clients procuring measurable back-office, customer-support or technical outcomes.
- Managed back-office delivery
- Customer support operations
- Specialist outsourced teams
The opportunity becomes actionable when a customer need, a feasible delivery model and a tested cost base come together. Existing companies indicate activity, not automatic access to their orders.
The metrics your business case needs.
Use these as project measurements to collect. They are not published national performance statistics.
Cost per resolved task
Record the evidence, baseline, target and responsible verifier.
Agent retention
Record the evidence, baseline, target and responsible verifier.
Quality sampling score
Record the evidence, baseline, target and responsible verifier.
What could change the outcome?
- Run a paid pilot with agreed acceptance metrics.
- Agree data security and customer-access controls.
- Separate client demand from workforce availability.
Prepare an investment decision file.
Provide target customers, intended business model, current evidence and assumptions. Include sla attainment, cost per resolved task, agent retention, quality sampling score in the assessment.
Use the preparation checklistWhich country links are evidenced here?
No country is assigned merely because it has a strong global industry. A Bangladesh company, trade, project or other relevant source is needed before adding that connection.
Source documents and further reading.
Read the observation date and evidence status with each source. Company disclosures are attributed to the issuer. A reference to a policy is not a representation that a specific project qualifies for a benefit.
Invest Bangladesh / Web
Official sector profile PDF library (opens in a new tab)
Reports dated 2019–2025; see each publication
Checked 1 November 2026. Read the issuer’s original publication.
BIDA / Invest Bangladesh / Web
FDI Heatmap sector classifications (opens in a new tab)
19 January 2025; investment-promotion framework
Checked 1 November 2026. Read the issuer’s original publication.
Make the next decision clearer
Scope your industry assessment.
Share your product, intended customer, business model and the assumptions you need to verify.
Foreign ownership in Bangladesh
Build a business you can fully own.
100% foreign ownership
Available in eligible sectors
100% foreign ownership is permitted in most sectors in Bangladesh. An eligible business can establish a wholly foreign-owned company without a local equity partner.
Eligibility depends on the business activity. Reserved or restricted activities, sector-specific ownership rules, licences and regulatory approvals must be checked before incorporation or investment.
Do I need a local shareholder?
For an activity eligible for wholly foreign-owned incorporation, a local equity partner is not generally required. The proposed activities and applicable sector rules must be reviewed first. Ownership eligibility does not replace company registration, operating licences or other required approvals.
Source: BIDA investment FAQ (opens in a new tab) · Checked 2 November 2026
Discuss your company setup