Business Process Outsourcing
Mingdao Advisory provides scoped support for finance processes, back-office administration and customer operations.
Who this service is for
Businesses seeking support for defined recurring processes or a dedicated operational function.
What the engagement aims to achieve
A defined outsourced workflow with agreed responsibilities, information access, quality measures and reporting.
Define the engagement
The decision this service should help you make.
Which repeatable process can be transferred with clear ownership, security and measurable service levels?
Useful information to bring
- Process steps, volumes, systems and access permissions
- Payroll inputs or customer/transaction data relevant to the selected process
- Service hours, quality baseline and escalation requirements
Outputs to agree
- A documented process, handover plan and service-level framework
- Agreed recurring outputs, quality checks and exception reporting
For payroll operations, agree input cut-offs, approval authority, calculation checks, exception handling and payslip/payment-file responsibilities. Measure accuracy and timeliness; payment approval remains with the agreed authorised party.
These are proposed scoping examples. The engagement confirms the work, responsibilities, dependencies and fees.
Detailed service scope
23 service areas in this division.
Select the work relevant to your business. The final engagement defines which items are included and who is responsible.
Finance & Corporate Back-office Outsourcing
- Accounting Process Outsourcing
- Bookkeeping Outsourcing
- Payroll Processing & Administration
- HR Administration Support
- VAT & Tax Compliance Administration
- Corporate Secretarial Outsourcing
- Accounts Payable Processing
- Accounts Receivable Processing
- Data Entry & Document Processing
- Compliance Monitoring & Reporting
- Business Reporting & MIS Support
- Virtual Finance Team
- Dedicated Back-office Support Team
Customer Operations Outsourcing
- Inbound Call Center Services
- Outbound Customer Support Services
- Email & Chat Customer Support
- Customer Service Outsourcing
- Customer Onboarding Support
- CRM Data Management
- Order Processing & Customer Administration
- Technical Support Coordination
- Multilingual Customer Support — subject to staffing capability
- Dedicated Customer Support Teams
Deliverables to agree
Your proposal should identify the outputs applicable to the work. Depending on scope, these can include:
- A workflow map and responsibility matrix
- Agreed service hours, volumes and escalation procedures
- Quality measures and service reporting
- Access, training and information handling arrangements
How the engagement works
- Understand. Discuss your objectives, current position and required support.
- Define. Agree deliverables, responsibilities, dependencies, timing assumptions and fees.
- Prepare. Confirm the information and documents needed for the agreed work.
- Deliver. Coordinate activities and communicate progress or scope changes.
- Review. Record completed work, outstanding actions and any ongoing support.
What to prepare
Your workflows, expected volumes, service hours, systems, language needs and information access requirements.
Start with a business brief. We will confirm a project-specific information checklist before requesting detailed records.
Recurring and ongoing support
Packages can be structured around defined processes, dedicated team capacity or agreed service volumes. Staffing, working hours, languages and service levels must be confirmed in scope.
Timing, fees and dependencies
Timing and fees depend on the agreed work, complexity, information availability and external dependencies. Request a proposal for your requirements.
- Professional fees should identify the included work.
- Applicable government charges and third-party costs should be identified separately.
- Client information requirements and review responsibilities should be clear.
- External approvals and specialist work should be identified where relevant.
Common questions
How is a customer support engagement scoped?
Define channels, languages, service hours, expected volumes, systems, training, quality review and escalation responsibilities.
Can we begin with a limited workflow?
Yes. A pilot can be scoped around a defined process, success measures and review point before wider rollout.
How do we start?
Submit an inquiry with your business activities, current situation and the support you need. Your service category will already be selected when you use this page’s inquiry button.
Define the support you need.
Share your objectives and project stage so we can discuss an appropriate scope.
Related services
Foreign ownership in Bangladesh
Build a business you can fully own.
100% foreign ownership
Available in eligible sectors
100% foreign ownership is permitted in most sectors in Bangladesh. An eligible business can establish a wholly foreign-owned company without a local equity partner.
Eligibility depends on the business activity. Reserved or restricted activities, sector-specific ownership rules, licences and regulatory approvals must be checked before incorporation or investment.
Do I need a local shareholder?
For an activity eligible for wholly foreign-owned incorporation, a local equity partner is not generally required. The proposed activities and applicable sector rules must be reviewed first. Ownership eligibility does not replace company registration, operating licences or other required approvals.
Source: BIDA investment FAQ (opens in a new tab) · Checked 2 November 2026
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